Location was bad. I was told that they opened at 9:00am, they finally showed at 9:20, 20 minutes of my time wasted. The trailer had no jack and was very heavy, the lady could not help me lift it onto the ball, I hurt my back lifting it and then had to deal with the move. The hours of the place were 9:00am until 4:30pm. I arrived at 12:00 noon to return the trailer. No one was there to receive it. I waited 20 minutes bfore just leaving the trailer and had to go through the process of contacting customer service, explaining the situation so that I would not be charged extra. That was another hour total to return the trailer. My experience was 1hr. 20min. Of wasted time and an injured back. I will never use Uhaul or that storage for anything in the future. It was completely unprofessional and ridiculous. No one cared about customer service or safety. I did not even receive an apology from the customer service agent. This company is a joke.
SCOTT J
Effingham Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rincon, GA 31326
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The girl knew nothing about trailers. Told us running lights were all we needed. The trailer was roach infested. One of the taillights was taped on. I had never rented a U-Haul before so I had no idea what was what.
Gayle BVery friendly and very helpful!
Craig CMuy bien todo . quizás tener un número donde pueda uno comunicarse en español.. gracias
CARLOS EService and truck were great
ALFONSO E