The engine seemed to be struggling and the return location was extremely unresponsive and un helpful. I had to speak with a different location for help and instrusctions. Galen at 972-271-5651 was great and helped me. I give him and his location 5 stars across the board.
Melissa H
AJs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Advertised as open, but nobody home. Had to do the whole transaction online, and no blankets were able to be provided because THEY WEREN"T OPEN AS ADVERTISED! Had to lift the very heavy trailer tongue onto the hitch with my wife, as I have an eight week old new knee. We barely got it on, was very dangerous. Nobody to help hook up lights chains. Requesting a full refund.
Joel SThe place is confusing, one expects to find a person and it’s really all a guess, I called U-Haul and the lady on the phone forwarded the call to a person who then help to get everything done through the phone. I was so confused that I called the U-Haul number three or four times, the lady on the other end knew the process very well, but my initial preception was that she was expecting I would know it too… in the end she took the time to explain everything to me, thank YOU! The trucks are packed very close to each other, one cannot even walk in between them to asses the physical state of the vehicle, you better be a good driver, otherwise, I cannot tell how you will park it back in place when done with it. Also, the furniture dolly I requested was not in the back, I paid for it anyway as I missed to report it at check in, but the worst was that I really needed it!!
Yolanda CThey have a very bad organization in the trucks that they assign you for the service you request. They charge you miles unfairly, They don't do what they say They change the pick-up location of the truck and impose that you pay the miles they say. Don't waste time requesting services at Justin. In customer service they do not support at all. —————————— Tienen una muy mala organización en los camiones que te asignan para el servicio que solicitas. Te cobran millas de manera injusta, No cumplen lo que dicen Cambian el lugar de recogida del camión y imponen que pagues las millas que ellos dicen. No pierdas el tiempo solicitando servicios en Justin. En servicio al cliente no apoyan en lo absoluto.
Francisco CBetter signage for after hours drop off
Joni M