The truck sounded terrible, I was was overcharged, the dolly that I had requested when I made the reservation prior to it being switched to this location was not in the truck (wasn’t charged), hours show open but done by phone. Overall would not recommend this location
Oliver C
AJs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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When I arrived at the arranged time, no one was there. I called and was told to look for a number on the trailer. I expected I would have help hitching, but was told no one was there and wouldn't be. Had to handle everything over the phone. Made me very nervous. Everything worked out but I would have liked to have known there would be no help in advance. My last UHaul experience was great -- someone helped me and showed me everything I needed to know.
Mev WYes, they went above and beyond!
PATRICK MI had a truck reserved for 10 am on Saturday morning. I arrived around 945 am. The office door was wide open and nobody inside. Another customer said he has been waiting for 3 hours with no help. I called the main U-Haul phone # and was told someone would call me. I received a call and was asked to verify my billing zip code. He told me the combination to the lock on the truck and where the keys were located. He never saw my DL or asked for my insurance, I signed nothing...I drove away. If this was a typical rental procedure for U-Haul then it was great. I just can't see this as typical with the office wide open and no one around.
Steven BQuick and efficient service. I would recommend this location.
Larissa T