Have staff there full time
MARK H
AJs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My experience was great until I dropped off the U-Haul and received an email for more mileage than I drove. I have requested and refund and I’m still awaiting payment.
JACQUELINE MThe floor boards were dirty, and the tank was almost empty. However, the overall performance was great. I thank you all for your hard work, excellent customer service, and reassuring the time of pick up. I actually thought that it would be hard to drive it, long distance, but it's just like driving a van. No problem for any woman to accomplish this.
ALICE ADid not like the check in and check out process. ano one at the location, all the work was done by me sending pictures, relocking truck, etc. But the price was good.
Ralph MOn March 19, 2025, my experience with U-Haul was terrible. Mobile rentals only work effectively when there are staff members onsite to assist with any issues. Unfortunately, when I arrived at the location, there was no one in sight, and I didn’t receive any instructions on what to do. I wasted 20 minutes searching for someone to help me. I ended up calling customer service and spoke with Victoria. I had ordered a dolly for furniture and appliances, along with five furniture pads. After finally managing to open the complicated lock, I discovered that the back of the truck only contained a key—no dolly was included. Victoria was supposed to adjust my order. When I returned the truck, I had to call customer service again. This time, I spoke with Margie and explained that I still did not have the equipment I needed to complete my move on time. She made a note of it and transferred me to Diana, who documented my situation and walked me through the return process. Two days later, I had not received a final invoice, so I called again. The invoice still listed the furniture dolly, appliance dolly, and furniture pads. I spoke with Thomas and Erika, both of whom assured me that the extra items had been removed from the invoice, but they never were. Additionally, they charged me for returning the truck late, despite my explanation that the delay was due to not having the necessary equipment (dollies). I’m requesting a full refund!
KaTrena M