The trucks were left running in the parking lot, it smelled like cigarette smoke, there wasn’t a clear entrance to the facility, no one was there when we dropped off around 3-4. Well the guy I picked up from was there but asleep in a truck. I also got charge $80 for a furniture dolly we declined at pick up and he said he would take it off.
JENNIFER F
AJs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
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Customer Reviews
- 3.5 Average Customer Rating
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I wasn't given an email of instructions, and no one was onsite to help. Thankfully, I called and someone answered. However, the person that "helped" me get my car was absolutely unable to give proper directions. So it was a very difficult process to find the car, find the keys (in a lockbox somewhere else), find the dolly and blankets (in a container among many and not clearly labeled). Ironically, at the end of the call, the employee informed me he could see me on the camera -- and could have used that to his advantage to tell me where to go properly from the start. It was one of the worst experiences I've had. I will only pickup from an actual Uhaul location in the future.
Casey NThe guy working at that location is very poor at communicating. When I went to drop off the truck he was just sitting in another truck. Didn’t even responded good to take the keys back. He just told me to drop off the keys at a drop off box and I did that. Next day he called me asking for where are the keys and he charged me $50 saying that I didn’t return the key. The location itself looks very bad . I would give zero rating for that person and location
Manideep YThe man working there (storage unit type location) was sitting in the cab of a U-Haul truck where couldn't be seen. The window was Hal open and he was muttering to his phone. We tried to talk to him during a pause and he muttered something so we didn't know of he worked there or not and if he was on his phone or not. My son and I walked around the building and I called the number I had. The guy in the truck answered and said "you walked right by me." When we walked back around, he was still muttering into his phone well after we'd hung up. He gave us the key and pointed to the truck. I had to ask about the gas and got my own dolly I'd requested from the building after he unlocked the door. There was no service and little information from him. The truck was fine.
Andrew ZThe engine seemed to be struggling and the return location was extremely unresponsive and un helpful. I had to speak with a different location for help and instrusctions. Galen at 972-271-5651 was great and helped me. I give him and his location 5 stars across the board.
Melissa H