Better for online pickup, not counter pickup. No guarantee the U-Haul representative will be at location at desired time. Also, requested supplies were not included; had to run around town to get supplies, and never got all the supplies originally reserved.
Lisa C
AJs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
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Customer Reviews
- 4.0 Average Customer Rating
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We are a long time customer. We have 2 A/C storage units at the Mesa Butte Court facility for a specific reason, to be able to rent a truck there too. We are an event company and it's very convenient to rent the truck at the same place as our storage. However, the last 2 rentals I've had to go to a different location to get my truck. I'm treated like a "one-off" rental when in fact I rent from y'all 2 or 3 times a year. I feel U-Haul should bring the truck to the location of rental. Why put the customer out when we are paying for this service. My overall experience in renting a truck from U-Haul is not good because at the last minute they change my rental location.
ROBERT FThe wrap on the trailer was in terrible condition and needs to be replaced. This is not the fault of the location. The trailer is just due to be wrapped again.
Robert SThey added road service fee that I declined
Allen HMy problem is that I was charged double for trailer insurance at the pickup location. I do not recall being asked over the phone to add insurance when I setup the reservation. So when I picked it up, the rep asked me if I wanted insurance for $7. It was on his phone in the parking lot so I could not read the entire invoice. When I discovered the problem, he said it's too late to adjust it with him and to contact Uhaul customer support. I did this and they refused to make the adjustment. My bill started at $110+tax and ended up $172, quite a difference.
Kurt P