Needs better description on how to get into the U-Haul.
Serina W
AJs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The customer service agent was stuck in traffic and we had to call when we got there for pick up to see how to get the truck. He walked us through picking up our keys and truck contactless, which was fine. Several of the moving blankets were dirty with bird poop and leaves/grass stuck to the blankets. We just didn’t use those. The truck was clean and dependable and got us from point A to B. We would use again!
Jeannette MThis location, experience and app have been the absolute worst U HAUL experience ever! The website didn't even suggest other local locations which I usually use. This location is located in the middle of an industrial business complex and didn't have enough clear markings to indicate that there might be some sort of office or personnel. The app was giving me the wrong instructions which lead to it taking over 30 mins just to be able to access my equipment. The customer service help agent on the app had a 4-5 min delay between every response which added to the frustration and i asked them twice if someone could call me bc I couldn't / wouldn't explain over the app what the issue was, but instead they kept pushing for me to explain everything over chat. I ended up having to Google the u haul customer service number and get assistance that way. This rental experience made a arduous event 10x's worse! Side note, the employee from said location did call me twice when my return was late and he was very pleasant, as well as the 800 agent who helped me
Dustin BThe location was great and the trailer had no problems. All I would suggest is for uhaul to upgrade ALL of their trailers to lockable hitches. The particular trailer I had was older style and hitch could not support a lock pin.
Jason HThe inside of the truck smelled like cigarette smoke and the gas tank was on empty
Ben B