I just want to be very clear here, because the numbers don’t lie,even if your billing apparently does. You weren’t even on site, handled everything over the phone, yet somehow felt confident enough to: • Invent mileage • Overcharge fuel • And bill with the precision of a blindfolded dart thrower I have timestamped photos of the dashboard at return: • Odometer: ~110,719 miles • Fuel gauge: clearly not empty, sitting above E and nowhere near “ran dry” territory Yet you charged me as if: • I drove extra phantom miles • Returned it on fumes • And personally siphoned gas out of the tank for sport Let’s be honest, if this were accurate, the truck would’ve been coughing, sputtering, and lighting up the dash like a Christmas tree. It wasn’t. Charging customers based on guesses instead of actual readings isn’t “policy,” it’s lazy accounting at best and straight-up fraudulent at worst. Especially bold considering: • You weren’t physically present • You didn’t inspect the vehicle • And the photos directly contradict your claims Please correct the mileage and fuel charges immediately, because I’m not paying for miles I didn’t drive or gas I didn’t burn. If this doesn’t get resolved quickly, I’m more than happy to escalate—with photos—to U-Haul corporate and dispute the charge formally. Next time, if you’re going to bill like you were there, maybe actually be there.
ERIC D
AJs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
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- 3.5 Average Customer Rating
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Easy pick up and drop off. Probably the best place to get a u hual from.
Joshua MThank you for the help with going through the process.
Steven LSecond time I rent from this location and second time they don’t have the extras I rented in the truck
Allen HI only went 30 miles in the truck and I was charge for 84 miles this was the worse experience ever dealing with uhaul
Terrylon L