The sole person at the pickup location, while a nice, friendly person, either did not have access to the U-Haul system or did not know how to use it. The person took my information and said the manger would enter it into the system the next day. However, after leaving the location with the trailer, I did not feel comfortable possessing U-Haul equipment for which I had no contract and had not paid. So, I contacted U-Haul directly myself to notify of pickup, complete the contract, pay for the rental, and provide photos of the hookup. In addition, the original auto carrier I was assigned had no tie-down straps to secure the vehicle. Fortunately, they did have a second auto carrier that had the required tie-down straps.
MARK M
Country Way General Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, VA 24018
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The process is a little time consuming, but the service was very good.
Carl LThe location was not the problem. The problem was that we have a lot of issues check in. We been there at 5 am. Me and my husband. They asked me for a phone number to check in. I put mine. No it have to be another person. I put my husband’s No. It have to be another person? Ridiculous! How many people do you need for a check in. ? It was 5am in the morning.whi else I have to call? Really upset. And we lost an Hour and half trying to check in. So we turn out spending more money because we return the truck late. Next time I will rent Budget
SEBASTIAN G