Reservation and returns process went well. I particularly liked being able to return the truck early in the morning Sunday before business hours using my phone. The staff at this location was friendly and competent. The truck was clean but the brakes were a little squeaky (though functionally fine). The website is garbage. When making a reservation, I put in my information, then I had to click through 6-7 pages of add-ons. This is beyond annoying. Then on top of that I received an email solicitation from UHaul after I had made my reservation (for moving help). This kind of marketing borders on harassment. What I would find to be more reasonable is this: Reservation pages, then next click you offer insurance, then the next page you offer all the addons on one page. Make a page of graphical buttons where moving supplies, moving help, blankets, and the other stuff is in one concise menu. This would be more efficient and less annoying to the customer. Charging more for mileage on Saturday is a big problem for me. I noticed that the price per mile on Sunday was $0.79 and $0.99 on Saturday. This kind of practice is an obvious money grab and will cost you customers. At this point I will use UHaul again, but please take my feedback into consideration. Thank you.
Trailer Rental & Towing in Rochester Hills, MI at U-Haul Moving & Storage of Rochester
Moving to or from Rochester Hills, MI? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Rochester Hills, MI 48306 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Rochester Hills, MI
Cargo trailers in Rochester Hills, MI are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Rochester!
Utility trailers are perfect for towing large or oversize cargo in Rochester Hills, MI 48306. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Rochester provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Rochester Hills, MI and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Rochester Hills, MI online today!
Trailer and Towing Supplies
Great experience. Fast efficient turn in. Yard agent was great.
I did the online turn-in of the trailer thinking that would avoid the $20 charge on my $40 rental. But apparently using the online app is the costly way to go. this needs to be more clear in the website. thx
My drop off time was scheduled when they were closed. I get charged an afterhours service fee that is +80% of the rental of the trailer. IF the system lets me choose the hours, then at least give me a heads up CLEARLY and while I am making the decision to make a reservation to do something to avoid the ridiculous fees. To boot, show me anyone who has parked your trailers more perfectly than I always do. What are you charging me for?
This is a very busy, strange time in our lives. So I will not rate for poor service as it is not anyone's fault that there is an epidemic going on. However, I do ask for a reimbursement on your truck. My son, who has driven many trucks, including firetrucks, said that the steering/suspension on the truck was horrible and kept wanting to leave the lane. I cant get through to a live body to discuss this
Noah is amazing and is a great help every time I come in!! The whole staff is awesome and super friendly!!
Customer service and their knowledge of your equipment was poor. Very long waits and the help is super slow.
Online check in disnt work because the truck wasn't there. It should have been pulled up or a more precise location should have been provided. Had to go inside and wait to get my truck.
Great staff and good variety of options in trucks.
The 2 guys that checked me in were great and very helpful, made it a pleasure to deal with
Was overall good experience. Process was smooth with no surprises. No surprises = good! vehicle seemed to be good quality - no issues.
When arriving I used the App to check in to get my truck. There was no direction on the app on where to find the truck. I found the location to be confusing and not clearly marked. Once finally finding the truck and walking a far distance to find the truck the. To the office, I realized I did all the work in the app so there is nothing for the office people to do. While this is ok, she just handed me the keys with not much of a greeting or even asking if I needed anything else. The drop off of the truck was similar. The app says to drop the keys off in a drop box- this location is so large with no direction- where is this mystery box?
The woman who took care of me was wonderful!!! She has taken care of me a few times and she always goes above and beyond my expectations! Additionally, she always has a smile! Not a fake plastered on smile, but you can tell she is genuinely a happy person.
When I dropped off the trailer, everyone was helpful and courteous. It was my first experience with a trailer and it went beautifully driving from Providence to Detroit. THANK YOU!
Please note I left the key on the front desk of Ed Bock.
Please see above comments for the overall experience. The locations and personnel are not the issue, the system, verification of equipment and Providing customer satisfaction is a concern.
The truck had 109 K miles on it and was fairly beat up (cracked bumper, windshield chip, driver door not closing properly) but ran ok and got the job done. The counter people at the Rochester Uhaul were very helpful in facilitating my last minute truck size change. I would highly recommend this location to everyone.
Staff very helpful and totally competent.
The truck had not been washed on the exterior and the window was still full of bugs from the previous trip. During the trip, we learned that the cab of the truck leaked very badly. At one point, we collected nearly a gallon of rain water that leaked on us while driving through Kentucky. The people were nice and professional, but the truck itself was not well maintained -- which is sad because the truck was new with only a few thousand miles on it.
Great job, thank you!
Awesome people over there. Thank you for making renting an easy process
Awesome service . I did not even need toeave my truck.
The guys were very friendly and helpful.