Truck was dirty inside-mud on seats - mud 1/2” thick on the break pad. Smelled like smoke, asked if we could have something to clean it up with and got a blank stare, brought it back with more fuel than we got it with and was still charged 30.00 fuel surcharge and 7.50 for 2 gallons of gas. Refused to settle the billing at drop off - said they would do it later. This was a very bad representation of UHaul. We have never had such a bad experience with a rental.
Deborah M
Super 8
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochester, IN 46975
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Customer Reviews
- 3.5 Average Customer Rating
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They over charged us, checked it in late charged us for using more gas than we used
REGINA LI put 1/4 tank of gas extra and they charged me for gas saying it is less than when I got it. It was under 1/2 full when we got it, not at 3/4 tank like this paper says.
ERIN MI recommend taking your business away from this location (Super 8 Hotel) I returned the u haul I rented with more gas in it than what it had in it when I got it!!!!! Sper 8 charged my card an extra $174.05!!!!! When we contacted them they gave us the run around and said the manager would call us back after multiple phone calls to them!!!!! If this is the way u haul is going to treat people I would not recommend them to anyone as long as they are partners with Super 8!!!!! I think my card should be refunded no questions ask!!!!! The u haul company in Logansport Indiana said they should not have charged us anything!!!!! Logansport u haul was great to deal with!!!!! Thank you, Carol & Max Colvin
Carol CService was bad. I did all the work. Employee are use to a desk job. Will not rent a u haul from any motel location again
JEFFREY H