When I arrived the only help available was a young women who had little if any knowledge of the trailers. She expected me to remove the trailer myself and that she needed to stay at the hotel desk. I informed her that the trailer was too heavy to lift. She got a friend and they brought a jack. She did not know where to place the jack. I showed her and she began to lift the trailer with the jack. I told her she needed to chock the back wheels but she ignored me. When the trailer released it rolled backward and off the paved lot into the grass. This drop off location should be discontinued until they are able to adequately staff.
donald m
Super 8
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochester, IN 46975
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Provide more signage to direct customers as to where they should park/pick up the equipment.
Kevin AThis place is crazy...trucks all over 2 hotel lots and you have to find yours and return it to the same space. Things were added to my reservation (pads and dolly) that I didn't reserve or need. I thought we got it cleared up, but, it was on my final invoice. A person called me 3 days later to verify I didn't get or order those. I verified. Got "corrected" invoice. Still there. Went in just now, as there still hadn't been a correction, and was told the mgr had corrected it, and my conversation cut off. My credit card shows no correction, so, I guess I'm out that $. I tell people to avoid this location.
LAURA BIt was very easy drop off and things went smoothly.
Andrew CJust ok. Could not find a drop off box. Finally someone came out to take my key.
DIANE P