Terrible pickup process thru the app. Took an hour with a customer service rep on for the last 30 minutes.
William M
Clearhome Self Storage Rockford
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, MI 49341
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Customer Reviews
- 4.0 Average Customer Rating
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The staff member who assisted me was great! My only complaints are with u-haul’s equipment that I picked up from this location. First, I’ll start by saying that the dolly functioned properly and did the job. Also, this was the 3rd time that I have rented a dolly from u-haul in the last two weeks, and I had zero complaints with the last two pieces of equipment that I rented. However, there were multiple little things made this experience less than ideal. The safety cables on this dolly were extremely frayed, so hooking up led to me cutting and scratching myself multiple times. The tire straps for securing the vehicle to the dolly were frayed and cut in multiple places, which is not only a safety hazard, but it made feeding the frayed ends of the strap into the ratchet extremely difficult as well. The safety chains on the dolly for securing the vehicle to the dolly had deformed hooks, which made securing the loose ends of the safety chains very difficult. Adding to that, one of the hooks was re-attached to the rest of the chain via a threaded removable chain link, which I don’t have an issue with, but it did make me question the other little things that may have been band-aided on this dolly just to get it back on the lot. Lastly, both fenders were pretty beat up, to the point that you could see through them into the wheel well. Again, it performed the task that I needed it to, but this kind of quality is what you expect when you borrow a run-down piece of equipment from a friend, not when you’re paying to rent from u-haul.
RYLAN JThe check-in process was the worst I’ve ever used. The location has no actual person at if you have a problem. It does not tell you that on the website. It says the office is open from 930 to 5 Monday through Friday. The phone number on the door is of no help. The truck was parked so close that you could barely get it out between the other trucks.
JESSE TThe trailer was full of snow which it took me along time to shovel it off. I had to put the trailer back and struggle to get it off the ball myself.
JOHN HI can't think of anything. The sales guy was excellent. I couldn't have asked for better. I hope this message gets back to him. He deserves a (good job) and a raise.
ROBERT J