I drove the truck to Springfield Mo where I had a storage unit to clear out. When I opened the door to the unit over 75% of my belongings were missing. I was informed that the Uhaul Corporate office came out and tossed all items for everyone that was damaged from storm water. They took designer clothing, designer shoes, 65" and a 55" TV, a seven foot mirror and a whole lot more. Uhaul did not send me any pictures of the damaged items. Uhaul robbed me of my items and I'm looking into a lawsuit!!!! I will never recommend Uhaul to anyone!!!!!
Sharon W
Rogersville Secure Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rogersville, MO 65742
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Customer Reviews
- 2.5 Average Customer Rating
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Unfortunately, your employee "Bobby" does not know the rental agreement and gave the wrong information pertaining to the daily mileage rental allows. So disappointing to receive my final bill and the charges did not reflect what was told to me. How does this happen, a well-known well-respected company cannot standby what their employees clearly states to a customer. Also your "Area Field Manager" Lloyd Black is a joke. I was told he would be calling me; however, he only sent a nonreply email. So So So disappointed in this Uhaul rental experience. Bruce Gibbons - 417-848-1336
BRUCE GWas not a location to leave a 20ft truck. Only had a drop box for key. This is storage unit complex. Office was closed.
Norman HDon’t allow a truck to be available when the air conditioning doesn’t work - I had to drive in the nights to try and stay cool for 1800 miles - horrible
Catharina RNo one was at the location when I dropped off the trailer. I called the main number and left a message. Called an emergency number and luckily someone answered, gave me a code to get in the gate to drop off the trailer. Was told it would be checked in that day. Two days later I received an email saying I would be charged more because the trailer was not turned in. Called the drop off location again with no answer from either number and no one ever called me back. Contacted a number on the email and had great service from the person and they said they would look into it. Very disappointed in the drop off experience.
Andrew L