I recently picked up a U-Haul from this location, which is supposed to be a mechanical shop, but it was nothing close to a functioning business. The entire place was a mess — junk and debris were scattered everywhere, and it looked more like a dump site than a legitimate operation. To make matters worse, there was a large unrestrained dog on the property that attacked me as soon as I walked in. This was extremely unsafe and completely unacceptable. Although I had reserved an appliance dolly, they couldn’t provide one because they were apparently using the U-Haul dolly themselves for truck repairs in their shop. When I returned the vehicle, the attendant refused to give me a receipt, saying, “I’ll do it when I do it,” and basically told me to leave the property. This location is unsafe, unprofessional, and does not represent U-Haul’s standards in any way. I strongly recommend that customers avoid this place entirely, and I urge U-Haul to end its partnership with this business for its own reputation and customers’ safety.
Arash K
Norcal Mufflers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roseville, CA 95678
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Customer Reviews
- 3.5 Average Customer Rating
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1st 15’ truck van assigned but had a dead battery and would not start due to past renter leaving lights on. 2nd truck assigned started right up, but interior of truck body was quite dirty, was clearly not cleaned out by previous renter. But Closeness of rental location to where I needed to use the truck far outweighed any inconvenience of left over moving trash left in truck interior. Upon returning, just used a battery leaf blower to completely blow out the truck cab and full body interior, leaving it very clean for next renter. Would still recommend location for rental to friend.
BRYAN SI picked up my truck from Norcal muffler scheduled for 9:15am. I showed up at 9am eager to pick it up because I have a whole move to complete that day. The worker didn’t show up until 9:50am, blowing a cigar in my face, his shop was disgusting. It pushed my whole day back and hour, not cool!
Ethan SI was cursed at and the owner got upset that I followed instructions on returning vehicle. Owner of shop told me "fuck your paperwork" in front of my 7 year old. I will never go to this location ever again.
JOHN SBest U-Haul experience ever
ANGELA R