I used the app to pick up the truck. It took me in circles to a dead end. I tried scanning the code on the door. Unsuccessful. My daughter was there trying to contact someone by phone and was on hold. I, in turn, tried calling . Finally I got someone who told me to get out of the app and go to the website! So what's the purpose of the app?! After 25 minutes of my, and my daughter's precious time, I got the truck! Now. I got the truck 25 minutes late and still returned it a day early. I feel, to avoid further verbal negatively about uhaul's service, I should be compensated for the frustration and wasted time. AND! It was returned early!
Reba C
Groennfell Meadery LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Albans, VT 05478
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Customer Reviews
- 4.5 Average Customer Rating
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It was closed and no one was there. Did self turn in.
JOSEPH BNothing. Keep doing what you are doing. Very good experience all around.
WILLIAM MThis is a site that is not staffed for many hours only a few days a week; so I needed to use the "U-Haul App" to pick up our truck. This worked VERY POORLY! 1st, your app was off line. I called a number for a "dispatcher", but got bounced around to severaral people for almost an hour. Finally with some guidance, was able to go on the U-Haul website to do the "pick up", take the photos, etc. I did finally get this 15' truck, but the process was well over an hour. I am not happy with this. I picked this place because it was close to where I live. But I probalby should have found a larger site that is open more days / longer hours, so I could have had a live person for the pickup. Don't like the App!
Tom CCan’t think of any , the young lady was having trouble getting on the U-Haul site it at really slow.
matt s