I reserved a one way truck almost 1 month in advance. I got a call the day before the rental date letting me know that I had to drive an additional 30 miles to pick up the truck even though I rented from a large location less than a mile from where I was moving from. I spoke with customer service and agreed to pick up a 2 way truck less than a mile where I was moving to and make it a 2 way rental at the same price. When I returned the truck nothing was said as it was scheduled as a pickup & return to the same location. I then got a phone call telling me I was supposed to return it to a location many miles away. I was told I would be charged for all the mileage & additional charges for gas. The gas gauge was the same as when I picked it up at 3/8 tank as I put 5 gallons of gas in it. Please call me at 904.994.0688 as I am denying the additional charges on my credit card. Thanks Carl Bullard
CAULEY B
Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32095
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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App wasnt working to do self checkin. A feature I use when I rent. The main reason I rent is because of this.
KYLE BLexi and Fred are so helpful.
LEILANI ACharged for a toll from April rental of truck ??
KEVIN NTruck was behind a gate and not in the front parking lot as described
Joseph W