I got charged for gas even though I filled the tank more than what was in the tank when I received the truck. Paid 10 for gas in fines because there was no inspection prior to me leaving.
Bradley S
North Star
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32092
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Customer Reviews
- 3.0 Average Customer Rating
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This U-Haul location is not staffed. The lady that owns the hotel lets her use the space to park U-Haul trucks. Also, the lady that is there, will not assist with contacting the U-Haul proprietor. Advertised hours for this business are that it is open until 130pm on Saturdays. The proprietor told me she is not open on Saturday and U-Haul traffic has her business hours on Saturday open until 430. When I arrived there were not clear instructions on how to pick up my truck and there was no one to help me. I eventually contacted the proprietor and she gave me a local number for U-Haul traffic. After three people and 15 minutes of holding time I was passed on to a specialist who I was told could help me. By that time I had gained access to the truck using my phone. I had set this reservation up and had taken care of scanning my license prior to arriving but was asked to do it two more times. Why does U-Haul #1 allow such absent franchisees and # 2 who is in charge of designing your customer service? Why so many layers of people who can’t help?
robert wLimited space to return vehicles. I dropped rental contract and keys in after-hours return box after submitting return info with photos in app. The next day afternoon, the equipment was showing as "overdue" on the app. I called and the representative had to dispatch an area manager to resolve the return.
Robert BThis location is part of a rundown motel. It didn’t appear to be a very safe location. There was no appliance dolly as requested. Only a utility dolly.
Scott GLocation hours stayed was open, no one was there to accept my drop off
Jeffrey T