Hi, I took pictures of the inside of the truck TRASH EVERYWHERE! I had to clean out the cup holders they were black with dirt in them, I had to clean the back inside of the truck it was BAD!!!! They said so much gas was in it was not now they are charging me for gas that I put in the truck!!! I want a parcel refund.
Michele H
Scottish Inns
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32092
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The person I met at the motel counter runs the motel and not the U Haul service. She did not check in the equipment. When I asked her who checks the equipment in she gave me a phone number to call. There is no indication at this location of who to call if you drop off your rental after hours. Seems kind of strange not to have signage.
JEFFREY LThe vehicle was clean and was in a safe environment but the vehicle had a check engine light come on and I don't think the person who used the vehicle last advised the location or U-Haul.
CHRISTA NNo one was at the location in the office, they had a sign on the door that stated that they was on the premises, but you need to walk around and find them, I tried that and was at the location for about 30 minutes before I finally called in to U-Haul And was able to start the process of doing a mobile pick up and then the person that was running the front office finally came down from upstairs. It looked like he was asleep and just woke up and he could not speak English so I had to put the U-Haul representative on the phone with them to be able to relay information . I also made the reservations and was told it was $29 but then when I was renting the unit, I was then notified that I also had to pay mileage and I think it’s way too expensive to rent a truck and put around 65 miles on it and be charged $100. That is ridiculous , I don’t believe I will use U-Haul in the future
James JI didn’t have the blankets I ordered and it was really difficult to get the truck in and out because of the road work
Miranda M