You stole money and have been incredibly difficult to get in touch with anyone. Charged more than agreed upon at pick up Told we would receive and email with the amount owed to us, received an email with ticket numbers but no dollar amount. Had to be sent the link for my dad’s license to be added MULTIPLE times and it never worked. Was told by Michael that I would be transferred to someone who could take the license over the phone. When she answered and said that she couldn’t do that and could only resend the link. We did that and it still didn’t work. I asked what the solution is and that I would like to speak with a manager. She said that there was an open work order for a manager to call me and she HUNG UP THE PHONE. Was told that we would receive a $224 refund at pick up in Manchester, received $64. I would like the money of $160 refunded as well as an additional $500 returned to us for the ridiculousness that you have put us through.
Daniel R
Aspen Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Cloud, MN 56301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The trailer was an older one but overall it was in good condition. Individual was friendly and service was good.
BRIAN FI had a great moving experience and I made sure to take exceptional care of the equipment I rented. I had the truck from 9:31 am to 3:49 pm . All well to this point. My problem is how they try to nickel and dime people . My two sons and myself used the mileage estimate and all came up that 4 gallons were needed .To be safe we added 5 gallons, One Block from the drop off point . At the rentals returned , I was charged 7.65 more for fuel . I find this very poor and I will never rent from UHaul or Recommend them to ANY one !!
PAT BWhen we returned the truck, I told the manager that the left tail light isn’t very bright and when I was signaling, my daughter said that it didn’t show very well. Also, the driver side door doesn’t shut very well but overall it was a good experience. I just wish it didn’t cost over $800 to go from Sioux City, Iowa to Owatonna Minnesota because I have another storage unit in Iowa. It’s ridiculous prices.
Amy WDamn good trailer, friendly and helpful staff. I can’t complain
DALTON K