I did not receive either of the two dolly’s I ordered (and have thus far paid for). Hoping to receive my requested refund for that, but otherwise a clean truck and easy pickup
Alejandra G
Portland Street Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Johnsbury, VT 05819
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Customer Reviews
- 3.0 Average Customer Rating
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U-Haul never called 24hrs in advance of pick up to tell me of location change due to equip avail. I called them day before and was told no equip had arrived at my contracted location and that I needed to drive 79 miles to st.johnsbury, VT to pick up. That's a 1:30 hour drive in VT. Location in SJB is a filthy car repair shop. Muddy truck interior. I could have overlooked all of this if it weren't for the incredibly rude regional office people lead by a person named Dillon. He was rude, unhelpful, dismissive of my predicament and cause for me never wanting to do biz w/ U Haul again. Just rented another truck through Budget for my daughter's move.
Thomas PThe dealer is a one man repair shop. His facility is cramped, but he had what we needed and the drop off of the trailer was easy.
Mark RThere was no place to park the truck and the place was closed. When I went to pull in, I couldn't pull the truck in enough to get off the road. Luckily another customer was returning his truck and was able to guide me back out of the parking lot and helped me park on the side lot. This was so difficult and frustrating. On top of it, I couldn't find a number to call for help from U-Haul.
NANCY LI received my invoice and found that I was charged for the insurance that I had declined while making the reservation. I dropped the trailer off Sunday and it has it being returned Monday. I will be reaching out to customer service about reversing the charges for insurance 🙄 other than the inconvenience of having to reach out to UHaul, the trailer served us well.
David C