Very accommodating!!GARY T.
Portland Street Service Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saint Johnsbury, VT 05819
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- 3.5 Average Customer Rating
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Location was dingy at best, and the guy who runs the place doesn't really care about customer service (it's a garage that rents out U-Haul trucks. Just imagine an oil rig worker staffing the front desk of a Hampton Inn). Also, I DID NOT sign up for the "Safe Move" coverage, but I guess it 'snuck in' when I was signing the form on a small tiny screen of an iPhone. It was SOO hard to see the screen that you just wanted to get out of there. That was an extra $15 that I wasn't planning on spending. (The total mileage used was less than 5 miles!).George S.
The location looks like a junkyard, there is absolutely no parking, and the trailer smelled like oil and grease and was dirty. I had to broom out and air out the trailer before using it. The trailer itself was fine. The business owner also damaged the bumper on my brand new, 1,300 mile vehicle while attaching it. If I thought I could actually get anything done about it, I would have contacted someone to have my car fixed. Uhaul's trailer was great, but they might want to rethink their relationship with this business.Alex S.
It was a mechanic shop and the man seemed annoyed that I interrupted him. He didn't have much to say except that I'd get a receipt from uhaul in my email.Mary N.
Get better locks or use some wd40 on them! Took nearly 1/2 hour to pry it open. Lot so full nowhere to park. My truck was at an old Cumberland farms across the street in an unmarked parking lot. Visually the place was real run down & no covered area to work on opening lock. It was torrentially raining & I got completely soaked. It was awful. Broke 2 fingers nails trying to open it. Lock was like cemented shut. I thought I was given the wrong code. Lost service. Just awful experience & will never self check in again.Florence W.