I’ve rented trucks and trailers from U-Haul for 40 years. Almost every time there is a problem. Sometimes equipment not available even though it was reserved weeks ahead of time. This time the 15’ truck would not start so I had to settle for a smaller one which caused additional trips. Overall poor company. The people at this rental location were extremely nice.
Mark S
Toasted Wine Spirits & Ales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Paul, MN 55103
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Customer Reviews
- 3.5 Average Customer Rating
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I tried the mobile pickup, but it would not acknowledge that I was at the location. I double checked all of my settings multiple times. In the end I had to go inside to get it figured out. In the end I was overcharged for mileage. I took a photo at delivery of the odometer. I have contacted U-Haul multiple times with the photo to correct the error. They keep saying a manager will reach out to me and they have yet to. It’s been 3 weeks since I reached out.
ADAM FDrop off was fine.
Jolene TThank you for the fast and fun time getting a job done, the young lady that I rented from was the best help , friendly and made my job easy by getting me set up and out the door. Thank you
Clifton WI reserved a dolly and furniture moved, but none were placed into the truck, but was still charged for them. I did the mobile check in, and it took over 30 minutes to complete as the “rental verification” didn’t occur until AFTER my pickup time, not sure why this can’t be done beforehand, so that it can make the pick up process quicker. The truck was given to me with only 1/8 tank of gas, but was marked on the contract as 3/4. I only drove the truck 22 miles and the fuel gauge did not move, however was charged over $50 for gas as the return process assumed I used a bunch of fuel, but the truck was provided to me with less fuel than was reported.
Charles S