When the truck is picked up, provide instructions to the customer on what to do when truck is returned to that location; i.e. only need a pic of the mileage & fuel guage; do not need to take pics of truck exterior (like what was done when picked up). Attendant needs to give customer more attention when picking up / dropping off ... seemed to be multitasking too much and was a bit confusing for me.
ERIC K
Ultramar Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Thomas, ON N5P4C4
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Customer Reviews
- 4.0 Average Customer Rating
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I only rented from this location because the Aylmer location never seems to have trucks. Living in Aylmer, it sure would be nice to have a functional location in town. Gas and milage for me to drive from St Thomas and back added $80 to my quick 2 hr need for a truck.
Jonathan HIt wasn’t the girl on the tills fault, there should have been two of them. But this was an extremely busy gas station and we barely had time to talk to the cashier because they were so busy dealing with an insane line up of gas and regular customers. She had a hard time balancing and we ended up waiting 20 mins as she prioritized the regular line. We had to tell her enough was enough and she told us someone called in sick, again it was NOT her fault, but this gas station sucks. She was under a lot of pressure and was helping everyone as fast as she could.
LAUREN AThis was my 3rd drop off location and not the one that was written into my contract. For this reason the staff member at the drop off location did not have my truck in their system and had to refuse the drop off, even though I was given this location as my drop off location via email and text from U-haul. I have never had an issue using U-haul, but failure was written into every turn of this contract and I don't know that I will be using U-haul ever again.
Jeff BThis worker had no idea what they were doing... entering km's instead of miles and saying i owe an extra $500
Andrew V