Moving to or from Saint Thomas, ON N5P4C4? Get FREE truck rental rate quotes at Ultramar Gas.
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Saint Thomas, ON.
U-Haul cargo van rentals and pickup trucks in Saint Thomas, ON are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Saint Thomas, ON N5P4C4. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
Truck was not cleaned before pickup. Dirty masks were left inside, driver window was left open, roll up door springs and cables were broken, rear RR tire was low air pressure.
Provide better customer service, clean vehicles and competent staff. The employee registered us with the incorrect vehicle. At the end of the day he called us at home to return to the depot to move the vehicle because he was unable to do so.
Paid $12 more than the estimate while driving 15 km less than the estimate. Noticed later the milage was charged differently than the estimate. Not pro reated after the 1st 50 KM.
Quick and easy pick up and drop off. Vehicle was clean and in good shape. Friendly service.
When I went in to get the key, the website said to skip the line and let the uhaul representative know I was there for the key. I waited in line, and when it was my turn I showed him the screen and said I was there for the key. He put me to the side and helped every person who had come in, and was continuing to come in, behind me. After the 4th person I mentioned I needed to go and required the key and he told me his priority was the petrol business and I would have to wait. It was fairly frustrating as I was already behind schedule by 30 min due to my original reservation not being met at a different location.
The guy who helped me was very rude and unprofessional
Clean the truck before renting it out. In the back, there were cigarette butts, dirty socks and garbage.
Actually go and sanitize the vehicle before handing the keys over. Nobody went to look at it once it got dropped off.
Everything went well
First of all the Cargo Van I had asked for did not show up in time for 9:am pickup. Got the bigger one for the same price, no problem here. I was disappointed with the upkeep of the vehicle, not clean as it should have been in our covid times. Front window dirty, steering wheel felt sticky overall interior clean very poor. will not rent again from U-Haul.
very pleasant and professional experience-keep up the good work!
Staff were charming, demonstrated a good sense of humor. Thank you very much!
Vehicle requested was mysteriously unavailable. Only employee was too busy selling lottery tickets and smokes to deal with the issue of the “lost†truck. Very unprofessional.
This experience was better but only because of the time and day (9 p.m. Sunday night). The staff made it very clear that other customs are always their priority and uhaul customers have to wait.
Could have been cleaner. And faster. It's not very fair to customers when you have to wait 20 minutes while they take care of gas customers because there is only 1 worker.
1. I booked online and RESERVED a 15' truck. 2. I printed the 15' truck reservation and brought to the location on Oct.2/2020. 3. The staff member of the Ultramar Gas station said that the online reservation stated we had booked a 26' truck. He initially did not acknowledge my printed reservation that I showed him, insisting that the computer system was telling him we had been reserved a 26' truck. That is incorrect and I have proof (including time/date screen shots) of booking a 15' truck, in addition to the printed 15' truck reservation. He had stated that the existing 15' truck was available, yet already booked for someone else. 4. We did NOT want a 26' truck, as that size truck would not even fit in the either the moving from, or moving to address driveways. 5. He suggested we call UHAUL and complain to get the issue sorted out. That is NOT my job - that is his(Your job). 6. Thus, he finally called on our behalf and gave us the 15' truck that was there. ----------------------------- You obviously have ONLINE reservation problems and need to pass this information along to your IT department. You also have training problems, as the employee at the Pick Up location took quite awhile to get the issue sorted out, with an over reliance on faulty online booking information. I will be passing this information along where I see fit. Very unprofessional and frankly a big waste of time.
The van rented was filthy and moving a loveseat and chair got very dirty moving. Should of been cleaned and deodorized as it stunk bad. Also this rental was set up online to be a remote pickup by my son with my wife setting this up. The location insisted on a credit card be used even though a credit card was used in setting up online and she had to drive in from London to bring her credit card in for them to use. What's the point in setting a rental up online if they make it so difficult to make the pickup.
Very busy for one person to do gas and truck rental.
I've never been so disrespected in my life. For them to make me feel that low for trying to get a uhaul is unreal
lower the cost per mile
Have one person help the gas customers and another to process the U-haul customer.
I placed an order for a truck, moving blankets and a furniture dolly. Open arrival there were no blankets or furniture dolly. The tv was so loud, I could barely hear counter person. while waiting for the dolly, an employee opened a back door and left a utility dolly there. It was of no use to me so i had to walk around and return it. Then I had to phone around and drive, ($.89 per km) to another location to pick up the blankets. When I returned the truck, the counter person offered a refund for the unused dolly, with the tv still blaring in the background. I'm too old and, post moving day, too cranky to deal with that nonsense.
The touch screen was broken and unresponsive during the initial sign up process and could not pay by debit or credit.
Have the whole rental available
Good service and good attention from the personal who attended me
