It was ok , just ok .
John E
Ultramar Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Thomas, ON N5P4C4
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe whole experience was not up to par from my several rentals in the past 5 years. I rented a truck 2 weeks prior, the day of was canceled as the truck was unavailable then another was reserved from a different location then they called to to say it wasn't available. Finally they found a truck at the 3rd location. Each store said that there was something wrong with the Uhaul reservation system. This needs to be addressed for better customer service.
James MI am writing to complain about my U-Haul pickup experience yesterday at the Edgeware Road location. Despite providing my destination to customer service, I was assigned a pickup location approximately 20–25 miles away. This added unnecessary travel and frustration, and I expected a closer location. Once there, I waited more than 40 minutes to collect my truck because the petrol station attendant repeatedly interrupted my transaction to serve other customers. When I objected, she responded rudely and dismissively, telling me to do it myself and not to talk to her. This service was unacceptable. Please investigate both the location assignment and the attendant’s conduct, and explain how you will address the inconvenience and delay.
Hadi kI can't think of any improvements!!
DEAN HTruck was ready, Michelle from the store was great! The app was troublesome tho, having to upload license multiple times and it still not working properly.
Trevor H