I called around an hour before my return time to ask for an extension. The lady at the phone told me that the trailer must be returner at 4:30 because it was on scheduled for other renter. I asked her if there was other trailers avaliable and she said no. Then I told her, in that case I'm going to return the trailer and rent another one in other Uhaul location. Then she said can you return it by 10pm, so we can have it ready at 7:30am? And I told her, yes I can. We agree on do so and that ist. I returned the trailer at 10pm as we agree, but then on the next morning I get charged for another day. I called the location, a lady answered the phone and she told me that I get charged because I did not returned it at 4:30pm. I explained them what happened and the guy that came to the phone told me that he is going to double check and let me know. It have been 2 days since that and I haven't received an answer. She never told me that they will charge for that otherwise what was the point to make me keep it until 10pm if I was willing to return it on time and get other trailer in other location?
ANGEL A
Citywide Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salina, KS 67401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Always a breeze renting from Citywide!
SALINA PGreat customer service!!
Phil MOn the truck the air conditioner would shut down for about 30 seconds every once in a while. Probably shit off about 10 times on our ways back from Topeka to Salina.
STEVEN EThe vehicle that we rented was basically falling apart. Numerous items were broken on it. It did not run very smoothly and I did not feel safe in the vehicle due to all the issues it had. It was not a fun experience.
Jenifer P