The customer service was good and the vehicle was great. My low score is based on U-Haul itself. I reserved a utility dolly and 6 furniture pads. No pads available and an appliance dolly was substituted (which was fine). But according to the agent, U-haul doesn't track equipment inventory and allows renters to reserve items that are not available. And agent said U-haul has known about those unavailable items for "forever" and never sends any. This is just a terrible way to manage things.
Mitchell S
A&I auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78249
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The truck needed windshield washer fluid
GRANT QMarc and Jessica are THE BEST at customer service! Two moving experiences using this location and they made it a very painless experience.
Katen BGreat service
Arturo CInitially I couldn't pickup the equipement. I had to wait 1 extra hour for the manager to solve the issue I did not receive the dolly that was included in the contract
RAZVAN G