This location was just really honestly a bad location for self drop off. I had a set drop off for 12:30 am and couldn’t even do so so to the fact of all the gates being closed. No drop box etc. Had to return around 9 after speaking to 24hr customer service saying I wouldn’t be charged because it was notated and still ended up having to pay an extra $60 ? I most definitely will never be renting a U-Haul again due to this horrible experience. I feel as if yall shouldn’t just have random pick up and drop off locations.
De'Trayvion D
Star One Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Bernardino, CA 92407
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Customer Reviews
- 3.0 Average Customer Rating
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The person was not there to assist me I felt he didn’t care but I made my trip.
John C