It wasn't a self check-in as requested. Contract was signed on behalf of the customer. I opted out for the Safe Move Coverage, yet the store added it to the bill without my consent and failed to refund after multiple times. Equipment rental wasn't available when it was booked. Staff very unprofessional, unethical, and no concern for customer need. I haven't had a bad experience with uhaul until this moment. Their license to be partnered should be revoked as they violate basic ethics of business and customer needs. As well as illegaly sign contracts and file charges for the customer. I will be filing a formal complaint to BBB and as well as every licensing agency to ensure this place is reviewed that they are following basic laws.
JUMMICHAEL A
Barrio Muffler and Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92113
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Great customer service quick and easy!!
MARIO CThe back of the truck was not swept out prior to my renting it. Other than that, the rental process was good, no issues.
MARK DU-haul should not allow a customer to prepay for blankets and dollies in advance if the location is not able to provide them when self-picking up the truck. I had to pay my movers over time while i had to go buy more moving blankets and for not having a dolly.
Justin Bvery friendly and fast process made my move that much easier with absolutely no hassle.
GIOVANNI P