The drop off parking location needs to be set up on the app. It would be helpful to find out where to park and not block trucks that are going out for the next customers.
DEMETRIOS S
Petes Stop LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Jose, CA 95112
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Customer Reviews
- 4.0 Average Customer Rating
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We used this site twice in the past month and each time was quick, easy and great customer service.
VALERIE CManager incorrectly listed the gas tank as 5/6 full. It was really 3/4. I drove 10 miles and it was still at 3/4 when i returned. He asked me pay $13.50 a gallon to put it back to 5/6. I explained to him mathematically it was impossible for the gas tank to drop from to 3/4 in a few miles so he had put the wrong gas level. He said it was my responsibility not his. This is what incompetence is with no real problem solving skills. In today's world customer is never right without going to court to prove it. Will never rent from this location again
MARIO ESuper helpful and friendly staff. Truck was well maintained and clean. Check-in/Check-out was seamless
Kent CThe van was not easily accessible to perform a pre-rental inspection. The location was not easy to find, and I was charged an extra day of rental when I dropped off the van at rental time, not reservation time, because I was not able to find the location at reservation time. I suggest starting the rental time at pickup, not at the time of the reservation.
MARCEL Q