You're asking the wrong question. This was the third place I was sent, after the awful logistics of UHaul sent me chasing multiple trucks. Pickup was great thanks to the owner, experience overall was awful due to UhaulNicolas M.
Trailer Rental & Towing in San Marcos, CA at Lukas Foreign Car Specialist
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Marcos, CA 92069
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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When I picked up the truck, the employee confirmed my drop-off location. I agreed. I then received a reservation summary print out with a different location listed. The employee said it was too late and I had to call a number to ask about the new drop-off location. So now my choices are that I'm either driving and calling your customer service number or I'm at home not packing because I'm calling you, that's really frustrating. In the end, my drop-off location was changed twice AFTER I picked up the truck. So I had to call and make sure I had more miles added and had to fight for more time too. I was told I would be receiving a call from a manager but that hasn't happened yet. The final drop off location ended up being a tiny, unattended lot 30 mins from my house. Not a happy customerJason W.
Great customer service! I will be back!Kimberly O.
Excellent Service, will absolutely use them again! Thank you Lukas!JADE R.
Great serviceNICHOLAS G.
The gentleman at the location was VERY helpful, courteous and thorough. The email confirmation gave the wrong pickup location, but he called to check on us when we didn't arrive on time.VALERIE C.
Was scheduled to drop off 1 minute from my home instead they changed my drop off location and took me 40 minutes each way driving to drop off my U-Haul, I will not use U-Haul again. Very dis Satisfied. Asked for Military discount and Never received it. Military do not use U-Haul!!!Tammy O.
Location was fine. The problem was with the Uhaul site. The location wouldn't register so we couldn't turn in the truck. The shop closed early on Saturday so we couldn't turn it in to a person. We called Uhaul three times. Waited on hold an hour the first time then gave up. Then waited 45 minutes on hold then gave up. Then called again and waited 30 minutes and then gave up. Finally got through to someone via Facebook. The 1-800 number was useless.Christopher K.
Very prompt and accommodating service.CHRIS G.
Thanks for being so great!!!ðŸ˜ŠMaaike V.
No improvements needed. Very efficient and well run facility. Great customer service by the workers there.Deependra S.
Nothing everything was exceptionalCesar B.
The website allowed me to request merchandise that was not available. I requested 4 appliance dollies and they were not available and I was not notified at all. It was an extremely large inconvienience as i had to go to 3 different stores to track them down.Michelle J.
The staff was very professional and handled the checkout and check-in super fast. The location was very convenient as well.michael C.
Easy process on pick up and delivery. Thanks.Carlos L.
The customer service at this location was great, and I would rent from there again. However, this was not the place I originally made a reservation for, and I was never notified of the change in locations. So I was surprised the morning of my move when I arrived at the location of reservation and was told there was no truck there for me.Lynne D.
All was great, will use again and recommend to all my friends!Liz A.
The truck gate got jammed as I was taking the photo of the empty truck, as part of the return process. I think the gate should be serviced because myself & 2 grown men could not get it back down. Otherwise I had no issues with the truck.Jena H.
Great & quick service. I recommend Lukas Foreign Car Specialist for U-Haul rentals on your next move.DAVID B.
Love the seemless mobile app integration.Amrit V.
Easy pick up, great service, and great customer support.MARCO A.
The website is a bit hard to navigate and it took me a while to enter all my information only to almost do it all over again at the pick up place. The van was free of trash but I doubt it was sanitized.marco C.
Quick and efficient. Accommodated requests. Clean garageEllery T.
Quick check in, very friendly and reasonable rates, quick check out when done. Would definitely use again.Leonard K.