My reservation was for 9am, however when I attempted to pick up my rental the app said there was no equipment assigned to my reservation and that the location had not put the keys out so I had to wait an hour for the location to open.
DAVID H
Guard Dog Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This is the location that I was given when doing the reservation over the phone. Self service was somewhat easy, could be better with more signs or explanation. For a self serve, It’s too bad that they don’t answer the phone even when office is closed.
Eric AThey added insurance when I never requested it
SARA WGuard dog storage is a one person operation therefore U-Haul needs a system so that you do not schedule pick ups for Nguyen guard dog employee is on lunch. The pick up contact, April, was very helpful, friendly and quick: excellent customer service
Bryce GThe best overall personal customer service I've had in years. Very helpful in every aspect of renting the cargo trailer. I wish all service personal were this helpful.
DAVID V