When I came there the Truck was not available, equipment like a hand truck and dolly was not there too, I spent almost 2 hours before I get my reserve truck.
Edgar N
A Royal Moving and Storage Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sanford, FL 32771
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- 2.5 Average Customer Rating
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So I did the 24 hour check in as they closed at 3 PM on Friday and I was due to pick up at five. They have no lockbox so the keys were under the visor, no big deal. But I got there to check in and The U-Haul app was very glitchy. It hadn’t enabled me to pre-register so I had to upload my license and then I had to wait for them to confirm me. I had to give my place of work which is closed on Fridays and they reach the answering service or they tried to text a number that’s not a cell. So they couldn’t verify me. I needed to verification so one was my sister who got a text, but never got a call. All while we’re in a rather remote area of Sanford and it’s getting dark. So then they asked for another reference because my office one didn’t work and I gave another sister again got a text, but never got a call. And after sitting there and it’s getting dark and I’m out in the boonies in an industrial area where I don’t exactly feel safe I chatted with the agent via chat and finally got an approval. I mean, honestly the keys were in the truck and I could’ve just driven off with it after taking all of the pictures rather than waiting. But I was good and I waited until it was all official and then I drove off. But I wouldn’t use that location again. Not as a single older woman.
HEIDI FI arrived at the location to drop my rental off. I wasn’t greeted at all. A random man jumped on my truck, didn’t speak and then proceeded to be rude when I asked a question about whether I would be charged if I was a little off of half a tank because when I got my rental it was not at half a tank. I asked if that would be an issue and he told me to ask the associate on the inside. I took it upon myself to just go get the gas myself. He got upset, to which Im still confused as to why, and decided to call me a dumbass and other names as I drove off and then asked what am I doing. Im a 34 year old man who does not need anyone’s permission to refill a truck so it just seemed a little out of pocket. I try to be a decent individual but that almost started an incident at the location. Uhaul y’all need to hire or only do business with people who know how to properly conduct business. The clerk or what have you, also did not greet me. She stared at me and then asked me if I needed help. I told her I was dropping a truck off and handed my keys over.
Corey RSite good, rain bad
Suzanna PWhen I returned the van, I opened the side doors and there was roaches everywhere. The van is kept in a grassy area next to a woodsy area. Hope they didnt get into the furniture I moved. Very disappointing for the money I paid.
Amy W