Kings tires didn’t open at 9am like it says. I was there to pick up my U-Haul as planned but no one showed up. I left after waiting 15 mins and kept calling until 9:26am someone answered. By then I was late, should have had my U-Haul and be at my pick up site at 9:30am but that didn’t happen. Once the guy answered I went back to kings tires but by then I was behind at least 40 mins that morning. Can’t say that is professional to open late. Never renting from them again!
EDITH M
Kings Tires II
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Rosa, CA 95407
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Customer Reviews
- 3.5 Average Customer Rating
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Instead of greeting me with “May I help you?”, the employee at the desk said, “What do you want?” This came across as rude and unprofessional. If we hadn’t needed the U-Haul right away, I would have turned around and walked out after telling him, “Nothing from you.” Customer service sets the tone for the entire experience, and this interaction made us feel unwelcome from the start. I hope this feedback helps improve how customers are greeted and treated in the future.
HAROLD RI tried calling this place several times on the 23rd for instructions. The address is different on Google Maps. They didn’t answer. When I returned the truck, there’s no clear indication where to park in. The shop owner was just leaving at 2-3pm and told me. There needs to be better instructions and customer support I returned the truck by 2 pm on 12/24, not the 25th.
DANIEL HI Just having a hard time to contact employees no one picking up my phone called when I try to talked them with my quest other than that everything is good
SISAK TDark and unclear where to park when dropping off after hours. Name is easily confused with the other Kings Tires in Santa Rosa. After hours so didn't deal with any personnel. N/A
PETER W