The U-Haul app is terrible. Once you reserve a truck there are no directions how to pick up the truck (how early to arrive, what is required in pickup process, can I talk with human at pickup location). Had to initiate chat with U-Haul service to get directions (a video). Due to this lack of information truck was not able to be picked up on time and reservation got moved back 4 hours. Initial directions said I would get key out of lock box but at pickup I had to go into the business to to get a human to find the key in the lock box which the app did not identify a specific lock box.
Gary H
Beachcomber
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Satellite Beach, FL 32937
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The clerk was beyond helpful
Kelly FDifficult to get access to the truck. App doesn’t work. I wanted to pick up elsewhere and UHaul moved the pick up site the night before pickup Did not have the blankets nor dolly I reserved
Joseph MHaving to wait for people to be called cut in to my rental time slot. And with spam calls so rampant, many cell users have unknown calls blocked, meaning the call gets sent to voicemail. And the app didn’t confirm the rental at first, so we began the rental process all over, which wasted more time. But overall it was a satisfactory process.
Jeff GI will not be a returning U-Haul customer for a while after this experience got in the truck had very little gas in it, trucks were parked so close together. It took me five minutes to back the truck out. App stopped working many times while trying to take the pictures.
MICHAEL D