The truck hat was pictured in the app was not the truck they left keys for. The truck we had keys had a trailer connected to it. We did not have the equipment we ordered. I was told- very rudely- that Uhaul canceled the moving dollies and moving blankets I had ordered. I called the location the day before to confirm everything and WAS NOT TOLD that the extra items would not be available. If I had been told, I could have brought blankets to wrap the furniture. I had to buy new blankets when I could have brought old blankets from home.
TODD B
Satsuma Trailers LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Satsuma, AL 36572
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent experience all around!!!
Terra AI arrived at my scheduled pickup time, but no one was on-site, which delayed my rental. I received paperwork at a different location and wasn't able to verify the fuel level beforehand. When I got to the truck, the tank was nearly empty, not half full as stated. During return, I couldn't upload photos via the app. I called the location and was told it would be handled the next morning. I still took my own photos due to the issues I experienced. I’m disappointed with the lack of communication and coordination and hope this can be addressed.
MARIAH PDropped off after hours
WAYNE SSuper friendly staff and very informative.
MARY H