The person running the location was very helpful over the phone. The vehicle had a possible transmission issue. I used the 24/7 app process to schedule and pick up and drop off. I was frustrated that my driver had to install an app to upload his information and the app would not install on his phone. When he used the website to try to do it the website kept failing. My two contacts that were reached out by your automated system received a text stating that they would receive a phone call but they never did. because we had to complete all of the uploads and driver process at the location, it extended our pickup time to over an hour while raining. I would not recommend the 24/7 process you currently have in place to anyone I know. Your customer service representative stated to me that I had to wait for the driver approval before we could take the vehicle. I never received a text phone call or email concerning the driver's approval.
Jody H
Elliott Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scottsburg, IN 47170
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The 26' van I reserved was not available for 0800 pick-up. I called the number provided and the ladies were great! They found another truck in the area that was available at the correct time. It worked out but I don't plan to patronize Elliots again.
GARY BMr Elliott was awesome 😎
DANIEL TPer Day rate wasn’t bad..$1.09 per mile plus fuel used, I felt was a bit high. But over all not terrible. Pick up location was great to deal with,
KEVIN SFriendly staff very willing to help out in any way possible. Highly recommend Elliotts!
STEVEN W