Your ad is misleading. Your ‘15ft’ truck is in fact a 12.5 box with a granny attic. Very misleading. Also, I filled a complaint and heard from no one. I will not be back to UHaul. I will write additional negative reviews to warn others.
Michael B
Midgard Seneca Greenleaf
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seneca, SC 29678
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Customer Reviews
- 4.0 Average Customer Rating
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This location was using at the time virtual assistant, which made it a very smooth transition of returning the rental vehicle.
RODNEY WBetter signs and directions on where to physically park the truck because it was a non UhAul building and there wasn't any much uhaul direction signs
RICHARD GLocation staff was terrific. Uhaul phone support was very lacking. Extremely disappointed.!
Malane HThe drop off location is manned by a virtual attendant, easy check-in, just drop the keys in the box, someone checks the vehicle later. Now the "Gotcha", U-haul needs to update it's vehicle fuel level policy to match rental car companies. You pick up the vehicle FULLY fueled, gauge reads "F" and return it the same or choose to bring it back unfueled and pay the company to fill it up per gallon. Trying to figure out if the fuel gauge reads 9/16ths of a tank is a pain. I got Nickle and dimed for 2 gallons of fuel because the check -in person read the fuel gauge differently than I did, I thought it read just over 1/2 of a tank. The digital fuel gauge reads E, 1/4, 1/2, 3/4, and F. I think the tank had a 30 gallon capacity based on the amount of fuel I put. Also U-hual should upgrade the equipment to use Diesel engines on the larger trucks, 15, 20, 26 foot versions. The gasoline powered vehicle is EXTREMELY inefficient and GUZZLES fuel. I'm guessing 5-6 mpg.
DAVID C