Location staff was terrific. Uhaul phone support was very lacking. Extremely disappointed.!
Malane H
Midgard Seneca Greenleaf
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seneca, SC 29678
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Customer Reviews
- 3.5 Average Customer Rating
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The drop off location is manned by a virtual attendant, easy check-in, just drop the keys in the box, someone checks the vehicle later. Now the "Gotcha", U-haul needs to update it's vehicle fuel level policy to match rental car companies. You pick up the vehicle FULLY fueled, gauge reads "F" and return it the same or choose to bring it back unfueled and pay the company to fill it up per gallon. Trying to figure out if the fuel gauge reads 9/16ths of a tank is a pain. I got Nickle and dimed for 2 gallons of fuel because the check -in person read the fuel gauge differently than I did, I thought it read just over 1/2 of a tank. The digital fuel gauge reads E, 1/4, 1/2, 3/4, and F. I think the tank had a 30 gallon capacity based on the amount of fuel I put. Also U-hual should upgrade the equipment to use Diesel engines on the larger trucks, 15, 20, 26 foot versions. The gasoline powered vehicle is EXTREMELY inefficient and GUZZLES fuel. I'm guessing 5-6 mpg.
DAVID COverall the experience was excellent. However we were not able to get access to the facility or the keys to the truck with the app. But would definitely use U-Haul again.
Kyle JI selected this location to return the truck. When i got there the Uhual app said i needed to return it to a different location miles away. There was no one on site to talk to. I had to call Uhaul and they said to leave it there. Not sure why the drop off location was changed, bc i never changed it. This was extremely frustrating.
THOMAS GNeed to make key boxes more visible - more signs. Lock was difficult
CHRISTOPHER O