Confusion between the what the app was wanting and what I was told at the site. Super nice and easy to deal with people the app was confusing I’d already left and it was asking for a picture of my license plate. Then on drop off talked to the lady up front said I was good to go then left and it wanted pictures of the trailer. Would have went back out of my way to do that but Shepherdsvilles is in grid lock because of construction.
JOSHUA H
Best Western Shepherdsville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shepherdsville, KY 40165
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was given the U-Haul with only 18 miles left before the tank ran out of gas. I was told that I didn’t have to return the U-Haul anything higher than that at this location. I then received a fuel charge. I don’t understand why I was charged for fuel since I was explicitly told I would not be and that I had to fill up the truck myself before driving I could start using it. I dropped off the truck with more gas in it than I had when I received it.
BRANDON DVery courteous and helpful
ROBERT GDefinitely a convenient location! will use again!! Helpful attendant, too!
PAUL HMy problem was that I had reserved a 15 foot truck at the Mt Washington location since it was 4 miles from my home. I got a email confirmation that the truck would be at the MW location. When i went to pick it up, there was only a 26 foot truck available I did not want that size plus they get worse gas mileage that would cost me more Ended up going to Shepherdsville 8.3 miles west of MW to get a 20 ft truck So at.99 cents a mile plus the gas , this cost me more than 25 dollars in additional cost. Was told that I would get $50 rental guarantee but it will take Up to 3 days to process. Guess i will wait to see if that is sone type of credit
ROBERT W