I had a reservation confirmed several weeks in advance, I got a call from the rep 2 days before pick up to inform me that they don’t have the truck available and I’d need to pick up a few hours later than reserved… I spent the entire weekend waiting for an update, but nothing changed. I called the morning of my reservation only for them to send me to an entirely different location for pick up. I was offered a discount on my rental that was never applied…
Hunter C
Best Western Shepherdsville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shepherdsville, KY 40165
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was very good. He was very informative and helpful. I would recommend this location.
VALERIA FConfusion between the what the app was wanting and what I was told at the site. Super nice and easy to deal with people the app was confusing I’d already left and it was asking for a picture of my license plate. Then on drop off talked to the lady up front said I was good to go then left and it wanted pictures of the trailer. Would have went back out of my way to do that but Shepherdsvilles is in grid lock because of construction.
JOSHUA HI was given the U-Haul with only 18 miles left before the tank ran out of gas. I was told that I didn’t have to return the U-Haul anything higher than that at this location. I then received a fuel charge. I don’t understand why I was charged for fuel since I was explicitly told I would not be and that I had to fill up the truck myself before driving I could start using it. I dropped off the truck with more gas in it than I had when I received it.
BRANDON DVery courteous and helpful
ROBERT G