second time at this location and both times had a problem. first time the reserved truck was not available and had to wast over an hour finding another location. this time the 'computer' didn't work. took 40 minutes before they called haul directly for help. that was after i called haul directly for help. lost 45 minutes of time for a full day of moving.
Kim S
Friendly Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shepherdsville, KY 40165
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Online reservation 48 hours in advance was easy. Pick up was easy. I filled out all of the forms and uploaded my drivers license ahead of time to speed up the process. From the time I showed up until I left with the truck it took about 8 minutes. Returning the equipment was easy. Truck was clean enough.
Cara Hneed a N/A option for personnel as we did not interact with anyone
Taylor HOnly problem she could not tell me about deposit, when i would get it back .
Donald MThey try charging me $600 and extra equipment fee after dropping off because of SOMEONE ELSES mistake. And on top of that, I have gotten no response from them at all regarding it. If this was Y drop off location, how is it wrong drop off? Like seriously?
DRASHAWN G