When picking up the truck the clerk told me she couldn’t bring up the uhaul website to check me in. We waited around for 45 minutes with no progress. We suggested she call someone and a gentleman from uhaul customer service checked me in over the phone. When I returned the vehicle the next day I was charged $72 dollars for “refueling”. I put exactly the same amount of gas back in as when I checked the truck out. I had to call customer service to get the charge reversed and they were extremely helpful. This is my first and last interaction with the above location and I would not ever recommend them. I have used uhaul in the past and things like this have never happened. I have nothing against the company but I will never use that location again
Jason K
Friendly Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shepherdsville, KY 40165
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing.
Kelly TThe inside of the truck cab smelled like cigarettes. The self service promoted in the app for that specific location is not actually self service since you have to go inside the gas station to get the keys which should be located at the locker. The persons in charge of the location could not help me with the issue I had when doing the pre trip inspection at the time of uploading the pictures.
OSCAR AThey were unable to assist in anything
Crystal HSmooth easy rental
Donald T