No complaints, Always taken care of at this location and will not go anywhere else
kevin a
Stormys Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shreveport, LA 71109
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Great service
NORMA LI know it was the rate online, but $215.00 for less than 24 hours is outrageous!
Christine MThis location was not open at the time of arrival and is a drop off/pick up location only. It was clean and easy to access. The uhaul staff are all super nice and helpful, the customer service is top tier. The only issues I've had is with the app. It needs some help on the design to make it more customer friendly. From the start, there were issues. The location of pick up changed and I received what looked like a spam text with just an address (no notification that it was for uhaul and that it was a pick-up location change) and I did not receive the email notification on any of the changes as I requested when I reserved the truck. It also wasn't properly lining up the location with my phone. All the issues were resolved with customer service, but I was forced to use the app for the pick up and the app does not have clear direction to let you know what you need to do. I had to call customer service to walk me through it. I.E. 1. the location change/update, I simply received a random text that had an address. It did not say UHAUL or pick up location updated or anything that would have let me be more aware there was a change in my reservation. 2. The original location had the supplies I had purchased/rented while the 2nd location was a pickup/dropoff only. I was unable to get the supplies I ordered with the truck nor was I able to cancel them or update online/via app. 3. When picking the truck up, the app required several steps but the tab to click for each step was almost hidden in small text at the bottom of the screen, sandwiched between other text. It should either be a pop up or be very clearly displayed in larger text and brighter colored tabs. 4. When dropping off the truck, the mapping wouldn't link with my phone for some reason and I ended up having to call the following day when the business was open to make sure the truck was received. Google maps also had that location incorrect which may be a google maps issue but should be corrected and updated.
KRISTI INothing Chris was great to with!!!
AFLORN H