Customer did not leave a comment.DAVID C.
Customer Reviews for Stormys Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Variable hours between uHaul sites is not customer friendly but this site accommodated. They deserve whatever gold star U-Haul hands out.Kaylon J.
Customer did not leave a comment.melissa C.
Uhaul screwed up my appointment and this ended up costing me an extra $70.00, but the gentleman here was super courteous and got me on the road. 5 stars for the location. 1 star for uhaul.GLEN L.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Peggy S.
Customer did not leave a comment.David H.
We had selected a different location but were contacted the day before our scheduled pickup and told the only U-Haul the size we had requested was at this location. Due to travel we would be picking up after hours. There were people loitering around the area when we arrived. As soon as we pulled in our vehicle was approached by a woman trying to sell drugs. We ultimately had to call police to come clear the area so we could access the lockbox. But the â€˜pickup' time had expired so we had to spend 15 minutes on the phone with U-Haul answering service to gain access to the truck.Samuel M.
Why have a option to select if we need a dollie and don't have any available? Moving would have been alot more easier and less painful with a dollie.LAMEKA J.
Customer did not leave a comment.JACK R.
Customer did not leave a comment.paul G.
Customer did not leave a comment.Xzavia V.
Very helpful and curtiousLetha M.
Customer did not leave a comment.Bennie R.
The dealer was very friendly and timelyKervin F.
Customer did not leave a comment.Chaves W.
Chris, was awesome!!! He took care me in a timely and professional manner.Amie B.
Customer did not leave a comment.Calvin S.
Customer did not leave a comment.Michael B.
Service was awesomeChristopher F.
Customer did not leave a comment.Fred P.
Customer did not leave a comment.Kiera G.
Customer did not leave a comment.Wayne T.
Customer did not leave a comment.kenneth L.
Customer did not leave a comment.Niles M.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Latonia D.
Customer did not leave a comment.Jerry S.
I picked up the trailer and the right brake light was not working. After i left and got to where i was goin I opened the trailer and it was full of ants.Ethan W.
The people there were very friendly and prompt.John C.
Customer did not leave a comment.Joseph B.
They were very helpful in the rental and made sure it was all done right.sandy T.
Customer did not leave a comment.Matthew A.
Not a good part of town.Egle F.
My Total experience was horrible. Drop off location was poor, horrible, not friendly, office was filthy, etc. They charged me for 54 extra miles, when my contract from cubby hole, shreveport, la., showed that I was allowed 50 extra miles....so I should have only been charged for (4) extra miles. Terrible communication in the beginning, I had a truck reserved for at least 2+ months prior to needing, 6/6/18. I understand that Uhaul will credit the consumer $50.00 due to having a bad experience..... also, I am requesting an additional credit of 50 miles, due to miss calculating at time of drop off. Uhaul Traffic division was supposed to call me back....I NEVER received a call back from them. I understand that cubby hole documented extensively the issues/concerns, please review their notes on my reservation. So, I am requesting a $50.00 refund (customer service experience) AND a credit for excessive mileage charge of (50) miles. THIS EXPERIENCE WITH UHAUL WAS A HORRIBLE EXPERIENCE. I will also be contacting my American Express account, regarding my issues and credits. Thank you, Marlena MorrisMarlena M.
The inside of the trailer was dirty. It looked like someone had used it to move mulch or dirt.Greg G.
Both times I have scheduled a rental, I get sent to a place less and less convenient for pickup. If I make a reservation weeks in advance, it should be made available at the place of my choosing. I'm fully expecting my next pick up to be one state over.Jon C.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.Greta E.
I was satisfied with the service I received from Stormys Car Care, however I was very disappointed with U Haul. Even though I reserved my rental ahead of time on line, my reservation pickup location was changed twice, and instead of a pickup time of 8:00 am as I had requested, It changed to 11:15 am. When I had several prearranged meetings scheduled for my move, U Haul changing my pickup location and time was very inconvenient for me.Brian C.
Customer did not leave a comment.Gary H.
No improvements needed.Margo I.
Very helpful and courteous.Mary D.
Customer did not leave a comment.Mat P.
Customer did not leave a comment.Katherine H.
Customer did not leave a comment.Jerry S.
The staff was very friendly.....i will definately recommens famiky and friends. Talkes to thw owner and found out we are kinTheknecia A.
Customer did not leave a comment.Brint H.
The gentleman we dropped off the trailer with was the most polite and knowledgeable about it. Service was great and fast. Would be willing to rent with this location again!Caitlyn T.
I can't think of anything. Owner was very helpful and I was very satisfiedCHARLES C.
Customer did not leave a comment.Cheryll M.
Customer did not leave a comment.mitchell L.
Great customer service.Morning S.
Christopher, the agent, was at the DMV at the time I came to pick up the cargo trailer. I had to wait an hour for him to return to rent the trailer. Then, when I asked for time extensions for the trailer's use (via U-Haul), which is what Christopher recommended if I needed more time with the equipment, he ended up calling me on the second day of the time extension to say he needed the equipment back for someone else to rent. If rental extensions are allowed, then everyone should be on board with the concept. I could not predict to the day how long I would need the equipment, which is why he gave me the advice on extended the time of rental to begin with. So, it was inappropriate for him (1) to be an hour late to rent the equipment, and, (2) call me to pressure me to return the equipment during my rental agreement. U-Haul gets paid, no money was lost. What gives?Edward J.
Customer did not leave a comment.Lois M.
OVERALL MY EXPERIENCE WAS GOOD. I LOCKED THE KEYS IN THE TRUCK . YOU EVEN HAD THAT COVERED EXCEPT I DID NOT READ THE BROCHURE.Barbara K.
First the email I got as to where to pick the trailer up was wrong. Then I was sent to two different uhaul stores before they finally found a trailer for me. Before this pick up when I called to confirm my order, I was told that I had ordered a van. Noooo, I order a 12' by 6' enclosed trailer! Good thing I call. When I ordered the trailer I was told it was going to be $89. My husband showed me a receipt for $166. I am waiting now to see what I actually get charge. Also, while driving we hit a pot hole and the trailer hit the car leaving a huge dent. That part is not your fault but it does add to the frustration I had with uhaul in the first place!!!linda J.
Friendly and helpful. Nothing against Stormy but U-Haul communications are awful. Originally scheduled a one way trailer rental at a different location online and after multiple phone calls to customer service ended up with this location.Kenneth R.
I was supposed to pick up my equipment at North Hearne location per my order and my email. When i got there i was sent to Stormys. N Hearne was rude unprofessional and lied about how far away Stormys was. This caused a lot of delays as i had a moving team in from Texas to work. I won't trust uhaul with my order again. They thought it was ok for me to have to go to three different uhauls to get my ordered stuff!!!Pamela F.
Customer did not leave a comment.sylvia W.
Windshield was very dirty on the truck rented. Also, after I left saw the fuel gauge was at 3/4 not 7/8. Spoke to person at dropoff location about it and was told to take it with pickup location. Not worth the effort for 5 gallons of fuel.Donald B.
Excellent customer serviceLynn W.
Customer did not leave a comment.MELONY G.
Nothing ... Excellent Staff!!! Kiddos!!!! Keep up the excellent service!!!!BRITTANY B.
Keep up the great workQUINCY H.
Customer did not leave a comment.Eric T.
Personable service, helpful Out of my normal travel locationPATRICIA S.
Customer did not leave a comment.BOBBY M.
Customer did not leave a comment.DAVID G.
I made reservations online for a truck, in addition to ordering 2 dozen moving blankets. When I arrived there, the back of the truck was filthy, and they had just sold the last of their blankets to a previous customer. I had to go to a different UHaul place way on the other side of town to get blankets. I don't remember the name of the place, but they cleaned out the back of the truck for me and provided me with moving blankets.DEBRA L.
Customer did not leave a comment.ROSIE H.
Very thing work out great for me not a problem. Great service too.Bill H.
The service representative at Stormy's was awesome.ACHIE T.
Customer did not leave a comment.Bhavin P.
Customer did not leave a comment.DANNY M.
Customer did not leave a comment.ALISON W.
Customer did not leave a comment.TOMOSHA S.
Customer did not leave a comment.james D.
Customer did not leave a comment.ALEXANDRIA S.
Customer did not leave a comment.SCOTT A.
Customer did not leave a comment.Regina E.
Customer did not leave a comment.dallas S.
They didn't really explained my charges nor asked how many miles I was traveling before she accepted my payment othwise I would have made lesser trips all she said was it was a $100 deposit nothing more or lesslatisha C.
Customer did not leave a comment.LONNIE M.
Ridiculously horrid service!!! They drew up my contract wrong, now asking me to pay the extra rate! I've never had a more horrible moving experience ever!! Your people suck and do not know how to deal with your customers compitantly or professionally.LAUREN E.
All though the staff at this location was nice . I was already so mad at the hole experience. I wasn't as nice as the sweet and understanding lady that took care of hereDANIEL H.
Customer did not leave a comment.MITCHELL L.
Customer did not leave a comment.STACY H.
None. Everything was great. Your people are extremely helpful, courteous and friendly.DEBORAH D.
The guys and gal at Stormy's were very nice and professional! They made sure the trailer was hooked up and the lights all worked and they made sure I knew where my drop off location was!!! Thank you!MARCI K.
Customer did not leave a comment.ADRIAN S.
Customer did not leave a comment.STEVE W.
Customer did not leave a comment.BARON C.
Customer did not leave a comment.LEANNA C.
Customer did not leave a comment.VIRGINIA W.
Customer did not leave a comment.Altrecia J.
Customer did not leave a comment.DARONZA W.
Thank youCAROLYN B.