Customer service was poor. Ordered a dolly for moving, was not placed inside moving van. Called them to let them know, they were rude, did not apologize.
ERICKA G
Mini Sensations Towing & Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sikeston, MO 63801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My experience with picking up the truck from mini sensations and the equipment were top notch. However, I spoke with a woman over the phone named Amy on Sept 29th, she called to tell me where to pick up my reservation. This was single handed the WORST customer service experience I have ever had. I was asking questions about the mileage (this is my first time using your company) and she became very annoyed, short, and rude with me. I asked her name at the end of the call and she hung up on me. I baked back immediately and spoke with a lovely lady who gave me Amy's name and she answered all of my questions in a friendly and informative fashion. I was appalled at Amy's lack of professionalism and will not book with uhaul again because of this. She made me cry, and on my birthday of all days no less. Amy obviously needs A LOT more training if she is going to have direct contact with your customers, because she sure did leave an awful lasting impression of Uhaul in my mind. Please do better uhaul and Amy! Have a blessed day.
JONATHAN SThey had me drive round lot 3 times passing me from employee to employee. Junk cars all over the site, and took more than 24 hours to return trailer in uhaul system. Location also hidden behind another business. Oh. And employee told me he hates texas because he was in US Marshall custody.
Tony HThis review only applies to the rental place, not for U-Haul itself
JEFFREY SThis place is difficult to find. Dropping off the Uhaul was confusing bc I wasn't sure where to park and the business was closed that day. I didn't have any issues dropping off my keys.
KRENDY D