Needs to be more professional in the counter area. Four gentlemen behind the counter and only one working. information given the previous day had to be redone,michael P.
Customer Reviews for Mini Sensations Towing & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee was 40 minutes late so it delayed our move. There was one Uhaul trailer and one Uhaul truck available. The truck had a flat tire and our trailer was missing the extension for the lights. We had to drive to autozone to purchase our own extension because we were already so late because of the Uhaul location. We couldn't wait for them to find an extension because the facility was so messy they couldn't find anything for us.David C.
Customer did not leave a comment.Sharon L.
Customer did not leave a comment.WILLIAM D.
Need a jack to unhook trailer. Not helpfulJerry H.
Customer did not leave a comment.MELVIN D.
Continue the level of professionalismHomer J.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.James W.
Customer did not leave a comment.Stephen A.
Back of truck was a little dirty on the inside. Over all, pretty clean otherwise. Pictures to view of the damage to truck was all blurry. Not sure how you can fix that.Shannon M.
Customer did not leave a comment.Parker E.
Customer did not leave a comment.tiffany H.
When I arrived no one was at the location. The building looked abandoned all the doors were locked. I called the number I was given and got someone in a wrecker 45 miles away from my location. He told me that they (whoever they is) must be at lunch. This was 11:30 am by the way. When someone finally arrived at 12:00 it was a dirty young man of about 24 years of age who told me and I quote him. ( I don't know nothin about no U-haul) Then a young girl shows up and she is maybe 20 years old and knows nothing about how to complete the rental contract even though I had completed everything online. After I had to walk this young lady through the rental process she told me I could go ahead and hook up the trailer myself. Seriously I have to hook up trailer myself???? I will never ever rent another U-Haul through this location again.steaven B.
There was nobody present at our appointment time. We had to make multiple calls to get them to come in and we were about 90 minutes late getting our truck. The truck was filthy, and the steering and brakes were awful. Additionally, the blankets I paid for were not available. Please refund the blanket charges. Horrible experience.Kelley R.
The drop off center took 3 days to check my truck in which held my deposit up even longer. That is not good for the customer.Kristy J.
I paid one amount when I rented the uhaul and then I get a final invoice for 43.00 dollars more what the heck?barbara N.
Find another location for Uhaul rentals.Sabrina N.
Make sure that when a customer has a pick up time to get the truck, to see that the business is actually open when they say they are. They were suppose to open at 8:00 am as stated on door but did not show up until 11:00 am. Didn't get everything moved for the time loss to move.Harold D.
Took to 1 hour of my timeDonald R.
Customer did not leave a comment.Sean B.
I was there for about 45 minutes trying to get the application process done.rick W.
Customer did not leave a comment.Jennifer N.
Place was ruined down and didnt even look like there was a business there. Never would of had any clue that this old junky place was a UHaul rental site if I didnt get lucky and catch a glimpse of the 1 and only UHaul they had as I was driving by!!jeff M.
The truck that was assigned to me, wasn't there I had to wait for someone to come fix it. It took them like 30 minutes to get to the location once I was there he had no clue what he was doing so that took another hour. It was very unorganized.. I was also charged way more than what the ad showed so when I asked he said it was a deposit that I would receive back, that was false I didn't receive anyhink back.brittany H.
Actually the drop off address did not existSteve L.
Could not find a sign identifying that this was the place to go. It was on a Sunday so they were closed. All the offices where the other trucks were parked were empty and for sale so I was felt uncomfortable leaving the truck there. Then I had to do the entire checkout procedure by iPhone and it originally would not take my information. I was never informed in advance that this would be the procedure. It was tedious and required me to take and submit pictures. It's a good think I had an iPhone that worked. It was a bad experience overall.Steve R.
I know this is late months later but I pre paid for the truck and car hauler and was charged an extra fee from the pickup location. I told the man I prepaid but he still asked for my credit card and an extra fee was charged from his location. Why?GLORIA H.
Customer did not leave a comment.breanna B.
Customer did not leave a comment.Courtney A.
Customer did not leave a comment.Rita M.
U-Haul trailer was fine. Rental facility was dirty. Agent was on the phone with a personal call during check-in.Phillip H.
The truck needed to be washed that's all. It was really dusty.Chandra P.
Customer did not leave a comment.WALDO M.
I was told I could drop off truck in New Madrid and it caused a huge extra charge to be debited from my account for dropping at the wrong location. Larry Davis in Springfield MO (I believe transportation division) took care of the problem promptly and funds were credited back to my account the same day. He was very nice to me.maria A.
Customer did not leave a comment.CEDRIC H.
Customer did not leave a comment.martie G.
Customer did not leave a comment.Zettie J.
I made a report that the trailer I rented leaks when it rainrobert R.
The truck was not clean inside. Who ever rented it last did not clean the interior. Soda was spilled and not cleaned up. They had what we needed. Plus they came in on a Sunday so we could get it.Teresa B.
The location was not open. The box said to drop off the key but keep the contract in case we needed to talk to someone. I received a receipt this morning for gas and fill up fee. We returned the truck with more gas than when we rented it. I would like a refund of those 2 fees. Approximately $52James S.
Customer did not leave a comment.Brian B.