I used the 24/7 pick up and it didn't work. They re wrote the contract reducing the mileage from 129 miles to 96 when it's 105 miles 1 way and I drove it an additional 20 miles to the drop off location requested. I also rented a tow trailer. I was supposed too get it for the same 2 day rental and the representative the booked the quote told me it would be an additional $20 to keep it the same 2 days. Upon picking it up I was told there is no drop off location for the trailer to call this number when I got here to find out we're I could drop it off. We rushed and got the 26' truck loaded moved and unloaded to avoid additional fees. Then when dropping it off I made sure it had more gas than when I took it. Paperwork said 7/16 it was right at half a tank when I dropped it off but they are still trying to charge me for an additional $15 for 3 gallons. When I dropped it off I talked to the representative at the site showed him the original quote showing the mileage i was supposed to be allowed as well as the gas gage showing more gas that it was taken with.I was told not to worry about it they would take care of it. Now they are trying to bill me an additional $70. Watch your contract if you have to talk to someone because apparently they will re write it to they and take more money than they quote!
Aaron A
Corner Rental LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Siloam Springs, AR 72761
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Customer Reviews
- 4.0 Average Customer Rating
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Store and employee at counter were great. The truck sounded like a bearing going out and would screech over 40mph.
MICHAEL WI rented the trailer. I was told it could drop it off after 5 and they would check it in when they opened. I was then charged a 20 dollar after hours check in fee. I was not told i would be charged an additional 20 for dropping it off after hours. I rented it around 1 o'clock and had it back around 6 o'clock. Needless to say I am not happy about the extra charge I was not told about.
MATTHEW BThe rate they tried to charge me was not the rate I was quoted. Next they didn't take cash. Then I put the cash on a prepaid card just to find out they don't take prepaid cards. Finally I had to pay a deposit since I only had a prepaid card and I was never told that I would have to pay a deposit if using a prepaid card. It took me about an hour at the rental location bc of all the problems and that is too long.
MELISSA HI didn’t speak to anyone
RODERICK Z