Terrible, Awful Experience - Beware! Drop Off & UHaul! I wish I had looked at the other complaints before choosing this location. I assumed the process would be simple, but unfortunately, I encountered many of the same issues others have reported. The parking situation was confusing, with minimal space, and I wasn't sure where to park. After finally finding a spot, I had to walk quite a distance to locate a building that might be for the key drop-off. When I entered, the music was blaring, and I had to shout "Hello" to get anyone's attention. A guy under a truck responded, telling me to "just throw your key on the desk." When I asked if he needed to check the fuel level or where I should park the truck, he casually brushed me off, saying he'd take care of it, and never came out from under the truck. Despite returning the truck three hours earlier than scheduled, I was shocked to receive an email later charging me for an extra day, extra coverage, gas to fill the tank, and even a late fee! When I called U-Haul, they stated they corrected the extra day charge, acknowledging I had returned it early, but I had to dispute the gas charge separately. After emailing a representative, I was suddenly charged the total amount (extra day and all) without resolution or contact. This company has gone downhill, and it's incredibly frustrating. Now, I'm stuck in a dispute with the company, my bank, and the BBB. If I could give this place negative stars, I would. What a headache!
Candace W
Ballard Service
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Slippery Rock, PA 16057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Nothing to improve, hope they expand their lot even bigger and get more U-hauls in! Very friendly people.
ZACHARY RAir conditioning in truck was non-functional.
Phillip RThis location was closed upon arrival and charge a cleaning fee for a truck I returned without mud or other issues. I received no call or confirmation about that charge.
Heather CStrange way of doing business at this location..The agent was outside hidden by his trucks..he yells over here over here… we didn’t see him but he saw us.. when we located him he appeared to be irritated that it took us a minute to find him… As we stood in the blazing us ( instead of the office) he complained that he wasn’t getting paid to process the transaction and said you are supposed to pay thru the app… plenty of locations but I won’t be back to this one…
DAVID U