We booked a 26-foot U-Haul truck for pickup in Terrace, BC well in advance to handle a full household move to Vancouver Island. The day before our scheduled pickup, U-Haul called to say that no 26-foot trucks were available, and that the only option was a 20-foot truck located in Smithers, requiring a five-hour round trip to collect it. We had no choice but to make the drive to Smithers to pick it up. Unsurprisingly, the smaller truck didn’t fit all of our belongings, which forced us to rent a second U-Haul at a later date, effectively doubling our moving costs. In both instances, the Terrace location claimed they only have “in-town” trucks, which meant we had to travel to other communities to get the equipment we needed. The second truck had to be picked up in Kitimat, adding even more travel time and inconvenience. Because of these issues, our overall expenses skyrocketed. We had to pay for two separate U-Haul rentals, double the fuel, double the ferry costs to Vancouver Island, as well as additional fuel costs for a separate vehicle traveling to Smithers and Kitimat to collect the trucks. What should have been a single, straightforward move turned into a costly and time-consuming ordeal. Overall, the lack of availability, last-minute changes, and poor coordination by U-haul with their various locations made what was already a stressful move far worse and far more expensive than it should have been. I expected far better organization and customer service from a national company like U-Haul.
JOSEPH R
Tatlow Tire 2024 Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smithers, BC V0J2N0
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I liked the service
Fernando CThe location was fine, the logistics anquality of my experience with U-Haul was very POOR
Brendan BFriendly costumer service
NATHEN SGreat experience.
SHAUN T