I was GUARANTEED a 6x12 trailer from Vick’s Corner in Spirit Lake which is about a 1/2 hour away.Was called 2 hours before pickup that trailer was not going to be available because customer had not returned it because of car trouble. They offered a 6x12 trailer from a location that was even further away from my location. I had to settle for a 5x8 trailer that was 10 minutes away. I understand the company can’t control when vehicles break down, but the guarantee doesn’t mean anything. Not impressed.
KENNETH M
Accurate Appliance And More LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spencer, IA 51301
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Customer Reviews
- 4.0 Average Customer Rating
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No one available for me to talk to when we got there after calling in advance. Stood at the front of the store for a bit. Process unclear and they didn’t need paperwork? Ok really odd.
STEVEN LGreat experience.
THOMAS BThe owner of this U-Haul site was an hour late leaving us outside waiting a long with others. If someone there had not had his personal number we would have probably left without our rental.
SUSAN VVery nice helpful personal
ERIK J