Customer service was nonexistent. The truck was on the verge of breaking. They didn’t have the dolly we requested. Where the truck was parked was a homeless encampment and we were told to watch for human waste and there was a whole bunch of broken glass. We returned the truck after only a few hours and driving it for 5 miles and the dude didn’t even look at anything and told us to put the key in the Dropbox. Then we got a call the following Monday from U-Haul saying we didn’t return the truck and wanted to know how we would like to pay for the extension of service. I have rented from U-Haul before at a different location and never had these problems. We will definitely be renting a box truck from Home Depot next time we need to move something big. Zero stars, 0/10, do not recommend.
SARAH H
Gabriels Guitars LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spokane, WA 99205
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- 4.0 Average Customer Rating
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Make sure requested equipment is actually in the truck. We never got the moving blankets we ordered.
Rebecca HSelf drop off, no signage. Back of lot could be cleaned up.
CLYDE EEasy drop off.
ROCK SDropped after hours
JACOB F