The worker seem like he did not want to help. I called this location earlier this morning on December 7th and he said that all he had available was a 22 ft U-Haul. Maybe he said 20 but it sounded very clear that he said 22 ft I told him I had two 10x10 storage units and he said it would be too big. I called the main number and Deborah helped me. She was great. I told her the same information & she stated I would need a 20ft. The address she gave me is the exact place of the guy I spoke to at Mirror Lake & Cypresswood Dr. location. 3211 Cypresswood Dr, Spring, TX 77388 When I got there the guy recognized my voice & he was surprised that I had ordered the vehicle. He seemed a bit irritated & while he was helping me he questioned my getting that truck. What is interesting is that two more customers came in it was a man asking if he had any trucks available and the guy shook his head no and said there was nothing available. He asked if he knew of anyone that he could go to & he just kept shaking his head no he said everything was rented for the weekend. Meanwhile I pulled out my phone & I gave them the main number & told the guy that this lady Deborah was very helpful & I was able to get a truck to please call that number. The guy smiled & said thank you & started calling that number on his way out. As it turned out literally everything fit to a T. Both storage units fit in the truck & I only had to make one trip. When I returned the vehicle it was the same guy. I parked it on the side. He never once smiled never said thank you & even though it only had a quarter from being full I filled it up all the way. While driving the U-Haul down the road at a stoplight I had two men trying to get my attention saying that the passenger door was open. I had not yet used the passenger door. Because there are no power locks one of the guys got out of the vehicle & pressed the door really hard to make sure it was shut. That was very nice of them. The door was not shut the entire time before I got the vehicle. I let the man know at the u-haul center but he mumbled something & acted like he didn't care about it. I told him that he might want to check the passenger door out & he just said sure. If I was to ever rent a vehicle ever again it would definitely not be from this location. When I read my receipt I was charged for two more miles than I drove. Thankfully I had the logged miles on my maps & also when I got out of the truck I made sure to look at the mileage & it ended in a four not a six. I returned the truck at 7:33 p.m. not 8:35 p.m. as it is listed on my receipt. I had to pick up my daughter from dance at 8:00 p.m. I was already long gone. I think the worker took the vehicle to park it and stamp the time after he moved the truck. I just want to be sure that the receipt is corrected and hopefully the passenger door is fixed.
Athena L
Mirror Lake Texaco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spring, TX 77388
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- 4.0 Average Customer Rating
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I had to get online and reserve the trailer myself due to the guy not knowing how to do it long distance. He had it local and when I told him I was taking it out of state, he said don’t worry about it. That it would be fixed when I got there. So I said no and had to go online to get it done myself.
DEREK MTo expensive
Gregory VJust passed the key to the agent, he informed me I would receive an email, received my email was at the drop off for only 1 minute.
CHARNETTA FWe dropped off the trailer at this location. The service and professionalism were completely opposite of the Columbia location.
BURMA F