Pickup location was zero help. Got charged an extra $30 for coverage that I very clearly declined but the person ringing it up didn't seem to understand anything. I tried to fight it but it was so painful that it was just worth paying an additional $30. Then I dropped the trailer off on Sunday after calling the number - I had to switch drop off locations because the one I was returning to had a gate closed. I called the number, dropped it at the new place and was told that was sufficient. Then I called back on Monday to confirm the drop off and make sure everything was accounted for - got transferred 3 different times and was ultimately told I was fine and would get a receipt. Didn't hear anything. Called on Tuesday and was told they had a site manager actively driving over there to check it in and that I'd get a receipt within 30 minutes. Didn't hear anything. Called back on Wednesday and wasn't hanging up until I could get an answer. Was told they had a site manager driving over there to check it in and I'd hear back within 30 minutes. 3 hours later I finally heard back and got the receipt and got charged another $30 for an extra day. Terrible experience overall.
CRAYDEN D
Valley Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Heber City, UT 84032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was helped at Valley Hardware by a young man named Trevan who was absolutely outstanding in every way. Knowledgeable, helpful, courteous, friendly, professional, service with a smile. I cannot imagine what he could have done better.
TODD JIt all went well.
BRIAN HShane was a superb customer service agent, helping with the paperwork, hook up, advice and answering questions. A nice experience.
JAMES AShane was great - professional, courteous, competent, knowledgeable, efficient. Van operated as expected. Whole experience was positive - i would definitely use this location again.
HOLLY M