The location was in a bad spot of town. My reservation was for 9am and the main office wasn't open yet. Their were homeless people sleeping on the sidewalk by the office and it was just my sister and I pulling up. We were both so uncomfortable getting out of the vehicle that we instead waited an hour for the office to open. We were unable to find bar codes to scan to pick up the reserved key ourselves. Sketchy area! The equipment was fine though. I didn't pick this location either. My reservation was pushed to this location since I guess the location I requested didn't have the size I wanted. I will never rent from this spot again though, for safety reasons of the location.
Sabra W
Appliance Warehouse
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, MO 65806
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Customer Reviews
- 4.0 Average Customer Rating
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Have a trailer jack available for hookup
JOHN MOverall my experience was good, but the pickup and return process through the app was not as easy as it should have been. I had trouble uploading photos for the pickup/check-in process. I had to try several times to upload photos and the link timed out, so I had to call and get a new link. Also I was unaware there was a return process and didn't receive an email letting me know there was a return process until I had already dropped off the truck, returned the key and was an hour away.
KELLY MTrash was left in the truck. I left the last 2 Uhauls cleaner then I received them. The mileage is never correctly stated at pick up ever!
RAMONA NEasy hassle free
Michael D